@php
    $statusPill = match ($ticket->status) {
        'answered' => 'aktif',
        'closed' => 'pasif',
        default => 'beklemede',
    };
@endphp
<x-admin-layout :title="$ticket->subject" breadcrumb="SADECE / DESTEK / DETAY">
    <x-slot name="actions">
        <a href="{{ route('central.support.index') }}" class="btn-secondary">← Tüm Talepler</a>
        @if ($ticket->status !== 'closed')
            <form method="POST" action="{{ route('central.support.close', $ticket) }}" onsubmit="return confirm('Bu talebi kapatmak istediğinize emin misiniz?');">
                @csrf
                <button type="submit" class="btn-secondary">Kapat</button>
            </form>
        @endif
    </x-slot>

    <div style="margin-bottom:16px;display:flex;align-items:center;gap:10px;">
        <span class="pill {{ $statusPill }}">{{ $statusLabels[$ticket->status] ?? ucfirst($ticket->status) }}</span>
        <span class="muted">{{ $ticket->tenant?->name ?? $ticket->tenant_id }} · {{ $ticket->user_name }} ({{ $ticket->user_email }})</span>
    </div>

    <div class="panel" style="margin-bottom:16px;">
        @foreach ($ticket->messages as $message)
            <div class="task" style="align-items:flex-start;{{ $message->author_type === 'admin' ? 'background:var(--surface-tint);border-radius:var(--radius);padding:10px 12px;' : '' }}{{ !$loop->last ? 'margin-bottom:10px;' : '' }}">
                <div style="flex:1;">
                    <div style="display:flex;align-items:center;gap:8px;">
                        <span class="task-title" style="flex:none;">{{ $message->author_type === 'admin' ? 'Sen' : $message->author_name }}</span>
                        <span class="task-meta">{{ $message->created_at->format('d.m.Y H:i') }}</span>
                    </div>
                    <p style="margin-top:6px;white-space:pre-line;">{{ $message->body }}</p>
                </div>
            </div>
        @endforeach
    </div>

    @if ($ticket->status !== 'closed')
        <div class="panel">
            <div class="panel-title">Yanıtla</div>
            <form method="POST" action="{{ route('central.support.reply', $ticket) }}">
                @csrf
                <textarea name="message" rows="4" required placeholder="Yanıtınızı yazın..."></textarea>
                <x-input-error :messages="$errors->get('message')" />
                <div class="form-actions" style="justify-content:flex-end;">
                    <x-primary-button icon="send">Yanıtı Gönder</x-primary-button>
                </div>
            </form>
        </div>
    @else
        <div class="empty-state">Bu talep kapatıldı.</div>
    @endif
</x-admin-layout>